Korixel™
Operated by Shanghai Piri Piri Network Technology Co., Ltd.
No. 629 Changzhong Road, Fengxian District, Shanghai
Business Representative: Niu Fang

Return & Refund Policy

At Korixel™, we want customers to have a clear understanding of our return and refund procedures.

This policy explains the conditions, request process, review steps, and general timelines related to eligible returns.

Our goal is to provide a fair, transparent, and straightforward service experience.

Return Request Period

Eligible return requests may be submitted within:

30 calendar days after delivery

Customers who wish to request a return should contact our support team within this timeframe.

Return Eligibility

To help ensure an efficient return process, returned products should generally meet the following conditions:

Product remains in original condition
Product includes original packaging when available
Product has not been altered or damaged through improper use
Relevant product information is provided during the request process

Certain product conditions may affect return eligibility.

Our customer support team will review each request and provide appropriate guidance.

How To Request A Return

To begin a return request, please contact:

Email:
service@korixel.com

Please include:

Customer name
Contact information
Product information
Reason for return request
Relevant photos or details if applicable

Providing complete information helps our team process requests more efficiently.

Return Review Process

After receiving a return request, Korixel™ customer support will review the submitted information.

Our team will provide:

Return instructions when applicable
Required next steps
Additional information if needed

Customers should wait for return guidance before sending items back.

Refund Processing

After an approved return has been received and reviewed, refund processing will generally be completed within:

7–10 business days

The actual time for funds to appear may vary depending on external processing procedures.

Damaged or Incorrect Items

If a customer receives an item that is damaged, incorrect, or significantly different from the described product information, please contact Korixel™ customer support.

Our team will review the situation and provide an appropriate resolution based on the specific circumstances.